FAQs

Frequently Asked Questions

  1. Do prices include tax?
    Prices do not include tax. We are a licensed and insured business and are required by federal and state laws to pay sales tax.
  2. Do you require a deposit?
    Yes, we do require a deposit to reserve your party date and time in our calendar. Your reservation is NOT booked until we receive payment. The deposit is half of the party package price plus tax, and can be paid online via email or in person at our venue. The remainder is due at least 24 hours before your party.
  3. What do I do once I’ve chosen a party package?
    Once you’ve chosen a party package, please contact Kristin at 806-410-7753 (call/text) to check date & time availability, as our schedule operates on a first-come basis.
  4. How far in advance should I book?
    We recommend reserving your party at least 4 weeks in advance. Of course, we will try to work with every schedule, from same weekend to months in advance. It really depends on how flexible you are with your date, time & character.
  5. When can I host an event with Make It Special or with Make It Special’s Characters?
    We operate Monday-Saturday. Please understand that we do not host or attend parties on Sundays (volunteer hospital visits are the ONLY exception).
  6. How many children are recommended per character?
    We recommend a ratio of 1:10, so one character per 10 children.
  7. Does each party last the exact time listed?
    Party duration times are approximate and may vary by party.